FAQ
Q: How long will it take to receive my order?
A: We strive to process and ship orders as quickly as possible. Once your order is placed, please allow 1-2 business days for processing. Shipping times will vary depending on your location and the shipping method chosen during checkout. Typically, orders arrive within 3-7 business days.
Q: Can I return or exchange a journal?
A: We want you to be completely satisfied with your Full Bloom journal. If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving your order. For hygiene reasons, we are unable to accept returns or exchanges on journals that have been used or are not in their original condition.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package and track it here. If you have any questions or concerns about your order's status, please contact our customer support team.
Q: What Should I Do If I Haven't Received My Order?
A: We're sorry to hear that you haven't received your order yet. While delays can occasionally happen due to factors beyond our control, here's what you can do to help us assist you:
- Check Order Status: First, log in to your account to check the order status. You'll find updates on its progress, including estimated delivery dates. You can check your order status
- Verify Shipping Address: Ensure the shipping address you provided during checkout is accurate and up-to-date.
- Allow Some Time: Sometimes, there might be slight delays due to unforeseen circumstances. Give it a few extra days beyond the estimated delivery date.
- Contact Us: If you've checked all of the above and your order still hasn't arrived, please don't hesitate to contact our support team. We'll be happy to investigate and provide you with assistance.
Q: How Do I Cancel My Order?
A: We understand that plans can change, and we're here to assist you. If you need to cancel your order, please follow these steps:
- Log in to your account on our website.
- Navigate to the "Order History" section.
- Find the specific order you wish to cancel.
- Click on the order and look for the option to "Cancel Order."
- Follow the prompts to confirm the cancellation.
Please note that orders can only be canceled if they haven't been shipped yet. If the order has already been shipped, you can follow the return process once you receive the items.
Q: Can I Change My Shipping Address After Placing an Order?
A: We understand that unexpected situations can arise, and you might need to update your shipping address after placing an order. Here's what you need to do:
If your order hasn't been shipped yet:
- Log in to your account on our website.
- Navigate to the "Order History" section.
- Find the specific order you wish to modify.
- Click on the order and look for the option to "Edit Shipping Address."
- Follow the prompts to update your shipping information.
If your order has already been shipped: Unfortunately, we cannot change the shipping address once the order has been dispatched. However, you can contact the shipping carrier directly to see if they can assist you with rerouting the package.
Please keep in mind that address changes may affect delivery times and additional fees may apply, depending on the shipping carrier's policies.
Q: Can I Bulk Order Journals for Events or Corporate Gifts?
A: Absolutely! We're excited you're considering our journals for your events or corporate gifts. We offer bulk ordering to make it easy for you.
To get started with a bulk order email us at hello@fullbloombeginwithin or complete the Contact Form on our contact us page. Let us know the number of journals you need. If you want any customization or branding, tell us in the message. Our team will then reach out to you with pricing and more details.
Q: How can I contact customer support?
A: We're here to help! You can reach our customer support team by emailing hello@fullbloombeginwithin.com or head to the contact form. Our team will respond to your inquiry as soon as possible.
Remember, our team is here to assist you every step of the way. If you encounter any issues or have questions, please don't hesitate to reach out to our customer support. Your satisfaction is important to us.